Precision Tools Deserve Precision Service
At Kershaw Store, we are committed to delivering exceptional gear for adventurers, collectors, and everyday carry enthusiasts. Our shipping and returns policies are crafted with the same reliability and straightforwardness that define our American-made knives and tools. Whether you’re gearing up for the wilderness or adding to your collection, we ensure your experience is seamless from order to delivery—and beyond, if needed.
Shipping Information
We ship globally to equip you wherever your adventures take you. Please note that we are unable to deliver to certain remote regions and some areas in Asia due to carrier restrictions.
Order Processing & Delivery Timelines
We pride ourselves on swift and secure handling of your orders:
- Order Processing: 1-2 business days after payment confirmation.
- Shipping Options & Estimated Delivery:
- Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Shipping fee: $12.95.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after dispatch.
You will receive a tracking notification once your order is on its way. Delivery times are estimates and may vary based on destination and customs processing.
Returns & Exchanges Policy
We stand behind every product we sell. If an item isn’t right for you, our returns process is designed to be clear and efficient.
Core Policy Overview
We accept returns and exchanges for most items within 15 days of your receipt of the order. The item must be unused, unsharpened, undamaged, and in its original packaging with all tags, accessories, and protective covers intact.
1. Eligibility & Conditions
- Timeframe: Request must be initiated within 15 days of the delivery date.
- Condition: Item must be in new, resalable condition.
- Proof of Purchase: Your order number or receipt is required.
- Safety First: For customer safety, some items have specific restrictions (see below).
2. Non-Returnable Items (FINAL SALE)
Due to the specialized nature and safety regulations of our products, the following items cannot be returned or exchanged once their protective packaging is opened or if they show signs of use:
- Automatic Knives & Butterfly Knives: These mechanisms cannot be resold as new once the sealed packaging is opened, for safety and liability reasons.
- Used or Sharpened Blades: Any knife or tool showing wear, use, or sharpening marks.
- Personal Care/Hydration Items: Products from the Hydration category for hygiene reasons.
- Custom or personalized items.
- Items not in original condition, damaged, or missing parts (unless due to our error).
Please inspect your order immediately upon receipt. Contact us right away if you receive a defective, damaged, or incorrect item.
3. The Return/Exchange Process: Step-by-Step
Email our support team at [email protected] within 15 days of delivery. Use the provided template below to include all necessary details.
We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not send anything back without an RMA number.
Securely pack the item in its original packaging with all accessories and documentation. Place the RMA number clearly on the outside of the box. Ship to the address we provide.
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service.
Once received at our Denver facility, our team will inspect the item (typically within 3-5 business days). We will notify you of the approval or rejection of your refund/exchange.
Refund: If approved, your refund will be processed.
Exchange: If approved, we will ship the replacement once the return is inspected. We cover standard shipping for exchanges.
4. Refund Timeline & Method
We process refunds with the same efficiency we apply to order fulfillment.
- Timeline: After your return is approved, refunds are typically processed to your original payment method within 5-10 business days.
- Method: Refunds are issued to the original payment method used at purchase (Visa, MasterCard, JCB, or PayPal).
- Deductions: Original shipping fees are non-refundable.
- Notification: You will receive an email confirmation once the refund has been issued.
5. Return Request Email Template
Copy, paste, and fill out the template below to initiate your request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Kershaw Store Support,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name(s): [Name of the item(s)]
Reason for Return/Exchange: [e.g., Wrong size, changed mind, defective item (please describe)]
I have read and understand the Returns & Exchanges policy on knivessaving.com. I confirm the item(s) is/are unused, unsharpened, and in original packaging with all accessories.
Please provide the RMA number and return instructions.
My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Specify exact product name/code if known]
Thank you,
[Your Full Name]
[Your Shipping Address]
[Your Email Address]
[Your Phone Number – Optional but helpful]
6. Contact & Support
For any questions regarding shipping, returns, or our policy, our dedicated support team is ready to assist.
Kershaw Store Customer Service
Email: [email protected]
Physical Address: 4464 Snider Street, Denver, CO 80205, USA
Response Time: We strive to respond to all inquiries within 1-2 business days.
We value your trust and patronage. Our goal is to ensure you are equipped with the right tool for your adventure, and we’re committed to resolving any issues with the precision and integrity that defines the Kershaw name.
Precision. Value. Readiness. Guaranteed.
© 2023 Kershaw Store (knivessaving.com). All rights reserved. | Last Updated: October 2023